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About Us

Production/Shipping Info:

  • CarolinaPens.com can rush the production of your order if it needs to be produced in 3 days.
  • In-hand/Event date must be specified on the order when time is essential.
  • Normal production on all orders take approx. 5-7 business days to process, prior to shipping unless otherwise noted
  • UPS and UPS cannot ship to P.O. Boxes. Must have a street address.
  • Production time starts the day after the order is received by us.
  • Please allow intransit time via UPS.
  • County and State Educational and Government Agencies can fax their Purchase Orders to 1-828-926-4797.
  • To order by mail or fax:  Click here for Printer Friendly Order Form. or you can call toll free 1-888-652-0089 and place your order with our Customer Service Representatives.
  • You can always CHAT with us LIVE. Click on the LIVE SUPPORT image at the top of the page.
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Our Mailing Address is: ADAM STEVEN & ASSOCIATES - PO BOX 819 Maggie Valley, North Carolina 28751

Printing Methods: Silk-Screening, Laser Engraving Imprinting:
Prices include one color silk-screened imprint on barrel up to 5 lines of straight line copy.

Laser Engraving: Available on metal pens only.
Prices include up to two lines of engraved straight line copy on barrel or cap. Must specify location.
Two additional lines of laser engraving can be purchased on the laser engraved pens for an add'l $.30 ea.  For logos add $25.00.

Fonts Available: Helvetica, New Times Roman, Edwardian Script, Arial Italic, Script Mt, Comic San, Monotype Corsiva. (specify CAPS, upper/lower case, bold etc. when ordering). Click here for font preview.

Art by E-mail: Send to @carolinapens@gmail.com E-mail subject must be customer name and PO number. Mail must include contact name and telephone number.

Methods of Payment: We accept Visa, Mastercard, American Express, Check, Money Order and Purchase Orders from State and County Agencies. The credit card is charged upon ordering.

Online Photography: Pictures featuring color(s) of products may vary and not show true item colors (i.e. Neon, Translucent and transparent) due to computerized digital image process.

Over/Under-runs: Carolina Pen & Pencil Co. reserves the right to ship 5% over or under which will be billable.

Cancellations:  All cancellations will have a 5% restocking charge.

Repeat Orders: To assure exact duplication of a previous order, ALL pertinent information concerning the product MUST be specified on the new order. Provide us with our invoice/order number, your previous PO number, and date ordered.

Receipt: We suggest that you print your confirmation page as a receipt.

Shipping: All orders shipped F.O.B. When shipping an order, unless given an account number to be used, Prices do not include shipping charges. All products are F.O.B. factory. Freight will be prepaid and added to your invoice.

 



carolinapens@gmail.com