| Q: |
Can I have
my logo imprinted on the product? |
| A: |
Yes you can. After you place your order you will be emailed a confirmation with an order number. Just email us the logo along with the order/confirmation number.
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| Q: |
Where do I
send my logo's? |
| A: |
All logo's
should be sent to CarolinaPens@gmail.com |
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|
Q |
Can a live
person answer our questions or take our order on the telephone? |
|
A |
Yes,
Call us toll free at 888-652-0089 or you can TALK TO US LIVE online by chat. Click on the LIVE CHAT image at top of the page. |
| Q: |
What is the
normal production time? |
| A: |
Our production time on all orders is 7-10
business days. We do have a FREE RUSH SERVICE on several of our pen and pencil choices. |
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|
| Q: |
Can I have
rush service? |
| A: |
Yes |
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|
| Q: |
What if I
buy a product and I don't like it? Can I return them? |
| A: |
If your order
was shipped correctly, you cannot return the product because you change your
mind. Once we print on the product, we cannot reuse them. |
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|
| Q: |
How about
if the product I ordered where printed wrong or are the wrong color? |
| A: |
If it's a
mistake we made during the printing process, we are responsible for
printing and shipping exactly what the customer ordered. |
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|
| Q: |
Does CarolinaPens.com accept company purchase orders? |
| A: |
We are
accepting purchase orders from State and County Educational Depts. and Governmental Agencies only.
Please call and speak with a customer representative or you can fax us the PURCHASE ORDER to 828-926-4797 Please be sure that the PURCHASE ORDER is addressed to ADAM STEVEN & ASSOCIATES |
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|
| Q: |
What type
of payments do you accept? |
| A: |
We accept
Visa, Master Card, Checks, Money Orders and Purchase
Orders from County State Governmental Offices. You can fax the purchase order to 1-828-926-4797. |
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|
| Q: |
When is the
logo charge or rush service charge added to my order? |
| A: |
We will add
the cost to your order once it is placed and requested. |
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|
Q: |
Can I
request samples of your products prior to my purchase? |
|
A: |
Pen samples
can be requested online via email at CarolinaPens@gmail.com or via our CHAT LINE. |
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|
Q |
What fonts
can I use? |
|
A |
You can use
any font listed on Microsoft Word. |
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