Carolina Pen & Pencil Co. 1-888-652-0089 Free UPS Shipping on all pen orders above $125
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Frequently Asked Questions
Q: Can I have my logo imprinted on the product?
A: Yes you can. After you place your order you will be emailed a confirmation with an order number. Just email us the logo along with the order/confirmation number.
Q: Where do I send my logo's?
A: All logo's should be sent to CarolinaPens@gmail.com
Q Can a live person answer our questions or take our order on the telephone?
A Yes,  Call us toll free at 888-652-0089 or you can TALK TO US LIVE online by chat. Click on the LIVE CHAT image at top of the page.
Q: What is the normal production time?
A: Our production time on all orders is 7-10 business days. We do have a FREE RUSH SERVICE on several of our pen and pencil choices.
Q: Can I have rush service?
A: Yes
Q: What if I buy a product and I don't like it? Can I return them?
A: If your order was shipped correctly, you cannot return the product because you change your mind. Once we print on the product, we cannot reuse them.
Q: How about if the product I ordered where printed wrong or are the wrong color?
A: If it's a mistake we made during the printing process, we are responsible for printing and shipping exactly what the customer ordered.
Q: Does CarolinaPens.com accept company purchase orders?
A: We are accepting purchase orders from State and County Educational Depts. and Governmental Agencies only. Please call and speak with a customer representative or you can fax us the PURCHASE ORDER to 828-926-4797 Please be sure that the PURCHASE ORDER is addressed to ADAM STEVEN & ASSOCIATES
Q: What type of payments do you accept?
A: We accept Visa, Master Card, Checks, Money Orders and Purchase Orders from County State Governmental Offices. You can fax the purchase order to 1-828-926-4797.
Q: When is the logo charge or rush service charge added to my order?
A: We will add the cost to your order once it is placed and requested.
Q: Can I request samples of your products prior to my purchase?
A: Pen samples can be requested online via email at CarolinaPens@gmail.com or via our CHAT LINE.
Q What fonts can I use?
A You can use any font listed on Microsoft Word.